2017-12-27

Call Center Supervisor

Posted on Dec 27

Location: New York, NY
Job Type: Full Time
Job ID: W4148960

Call Center Supervisor opportunity at a prestigious women's health practice in Manhattan! This full-time position is responsible for the effective operations of patient scheduling services, including oversight and management of the Call Center staff.
Candidates must have customer service and supervisory experience in a call center as well as good communication skills and the ability to lead and motivate teams.

Responsibilities and Duties
  • Develop expertise in our scheduling policies and call center functionality and communicate that expertise to direct reports.
  • Manage by being engaged and accessible as a staff resource.
  • Be able to anticipate escalation; take over calls as needed, handle tense situations.
  • Devise ways to optimize procedures and foster a collective team spirit among staff members.
  • Monitor call queues and track inbound calls. Troubleshoot and adjust staffing as bottlenecks occur.
  • Assure adherence to Practice policies for performance, attendance, established procedures, etc.
  • Work collectively with practice management to continually enhance Practice operations.
Qualifications and Skills
  • Proven experience as a call center supervisor in a medical practice handling appointment scheduling
  • Experience in customer service¬†
  • Working knowledge of MS Office
  • Experience with eClinicalWorks (eCW) software a plus
  • Excellent organizational and leadership skills
  • Ability to work under pressure
 Local candidates only.
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