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Call Center Supervisor
Posted on Dec 27
Call Center Supervisor opportunity at a prestigious women's health practice in Manhattan! This full-time position is responsible for the effective operations of patient scheduling services, including oversight and management of the Call Center staff.
Candidates must have customer service and supervisory experience in a call center as well as good communication skills and the ability to lead and motivate teams.
Responsibilities and Duties
Develop expertise in our scheduling policies and call center functionality and communicate that expertise to direct reports.
Manage by being engaged and accessible as a staff resource.
Be able to anticipate escalation; take over calls as needed, handle tense situations.
Devise ways to optimize procedures and foster a collective team spirit among staff members.
Monitor call queues and track inbound calls. Troubleshoot and adjust staffing as bottlenecks occur.
Assure adherence to Practice policies for performance, attendance, established procedures, etc.
Work collectively with practice management to continually enhance Practice operations.
Qualifications and Skills
Proven experience as a call center supervisor in a medical practice handling appointment scheduling
Experience in customer service
Working knowledge of MS Office
Experience with eClinicalWorks (eCW) software a plus
Excellent organizational and leadership skills
Ability to work under pressure
Local candidates only.
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