2018-06-11

Front Desk
Job Opportunity at Neil Goldman & Associates

Posted on Jun 11

http://www.neilgoldman.com    914-953-7126

Location: Salisbury, MD
Job Type: Full Time
Job ID: W4159529

 

 

LOGOT

Dental Office Front Desk - Patient Experience Coordinator

 

Dental Office Front Desk / Patient Experience Coordinators are organized, exceptional communicators, and have the skills necessary to multi-task effectively and efficiently. 

You will be the primary contact with our patients, and you are responsible for the patients having an exceptional customer service experience in our practice. 

This position is full time and located in Salisbury, Md on Maryland's Eastern Shore

 

Compensation

  • Competitive salary with bonus opportunity 

  • Training with upward mobility to management 

    Responsibilities

  • Greeting and welcoming patients

  • Answering the phone following office protocol

  • Taking and distributing calls or messages as necessary

  • Communicating patient status

  • Documentation of patient administrative records

  • New patient paperwork

  • Medical and Dental history’s and annual updates

  • Insurance information and verification

  • Treatment consent documentation

  • Patient ledger and transactions

  • Financial agreements

  • Patient referrals

  • Office schedule

  • Communication and collection of patient balances due following office protocol

  • Maintaining a clean and inviting office and patient check in area

  • Participation in daily team huddle

  • AM huddle meeting

  • PM strategy meeting

  • Participate with ongoing feedback, training, and occupational reviews

Key Competencies 

  • Excellect communication skills 

  • Attention to detail 

  • Leadership, planning, and organizing skills 

  • Compassion 

  • Interpersonal skills 

  • Teamwork

Requirements
  • Dental office experience required
  • Prior customer service experience

  • GMust be patient focused

  • Energetic

  • Must have excellent oral and written skills

  • Friendly and positive demeanor

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