InnerChange Program Specialist
Job Opportunity at Innerchange

Posted on Oct 31

http://innerchange.com    801-423-5297

Location: Provo, UT
Job Type: Full Time
Job ID: W4145608

INNERCHANGE OVERVIEW: (www.innerchange.com)
InnerChange is a leading owner and operator of long-term residential treatment services for young people experiencing emotional or behavioral difficulties.  The InnerChange mission is to facilitate lasting positive change for young people and their families. Nationally recognized as a clinical leader in behavioral therapy, InnerChange is committed to the highest standards in clinical outcomes and utilizes the powerful CORE™ method of trust-based residential therapy. As the leader in clinical quality in the long-term residential treatment space, InnerChange seeks to grow its portfolio to serve its mission to heal more families than it does today.

POSITION SUMMARY:
The InnerChange Program Specialist understands the purpose of all InnerChange programs and works with families to make sure clients are a good fit for InnerChange programs. The Program Specialist answers calls professionally, works closely with Admissions teams to keep them informed and updated about potential clients, inputs pertinent information into the computer, helps in the marketing department when needed, and keeps information updated on InnerChange programs. This position is working in a professional office environment. It is a part-time position working MWF 12 PM-6 PM in our downtown Provo, Utah office.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Educate and stay up-to-date on all InnerChange program information.
  • Attend all continual training and team meetings
  • Be aware of new information developing from InnerChange programs and update ‘cheat sheets’ on Google drive.
  • Stay current and updated on competitor programs outside of InnerChange, understand features of other programs, and be able to explain benefits and features of InnerChange programs in detail.
  • Communicate clearly and professionally with prospective clients.
  • Follow through with leads/clients in a timely manner through email or by phone.
  • Ensure contact is made same day in response to inquiries from prospective clients.
  • Enter information into SalesForce of clients that have been spoken to, email or mail information to them, and ensure detailed follow-up.
  • Answer questions from prospective clients on live chat as well as over the phone.
  • Assist the marketing department to keep social media current on InnerChange programs
  • Research and stay informed on types of trauma, treatment modalities, and mental health issues by reading blogs and articles.
  • Take detailed notes on any calls that come in from prospective clients.
  • Make a determination as to whether prospective clients are a good fit for InnerChange programs and make recommendations for possible solutions.
  • Assist in other areas and projects as necessary.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:
  • Excellent communication and follow-up skills.
  • Ability to type a minimum of 45 words per minute, take notes from conversations, and enter those notes into a computer database.
  • Knowledge of social media, Google docs, and SalesForce and ability to learn and integrate new programs quickly.
  • Experience using the computer, word processing, and basic Internet skills.
  • Ability to read and interpret documents and the ability to write routine reports and correspondence.
  • Ability to speak effectively with customers and team members of InnerChange.
  • Ability to understand the depth and need of clients and apply common sense and understanding to each situation.
  • Apply problem-solving skills to the needs of clients and their questions, and respond appropriately.
  • Possess basic mathematical skills such as; addition, subtraction, and simple multiplication.   

EDUCATION AND EXPERIENCE:
  • Some knowledge of the mental health field, treatment centers, and/or social work.
  • Prior work in a mental health profession is preferred.
  • Minimum of 1 to 3 years of customer service experience.
  • High School Diploma
If you would like to learn more, please contact Erik Backlund, Sr. Recruiter at 801-423-5297 or ebacklund@innerchange.com
You may also submit a resume at www.innerchange.com/careers

InnerChange is a Equal Opportunity Employer
Code: I1P
 
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