Patient Experience Coordinator
Job Opportunity at Neil Goldman & Associates

Posted on May 23

http://www.neilgoldman.com    914-953-7126

Location: Fairless Hills, PA
Job Type: Full Time
Job ID: W4160270





Front Desk - Patient Experience Coordinator


Patient Experience Coordinators are organized, exceptional communicators, and have the skills necessary to multi-task effectively and efficiently. 

You will be the primary contact with our patients, and you are responsible for the patients having an exceptional customer service experience in our practice. 

This position is full time and located in Fairless Hills, Pa



  • Competitive salary with bonus opportunity 

  • Training with upward mobility to management

  • Greeting and welcoming patients

  • Answering the phone following office protocol

  • Taking and distributing calls or messages as necessary

  • Communicating patient status

  • Documentation of patient administrative records

  • New patient paperwork

  • Medical and Dental history’s and annual updates

  • Treatment consent documentation

  • Patient ledger and transactions

  • Financial agreements

  • Patient referrals

  • Office schedule

  • Communication and collection of patient balances due following office protocol

  • Maintaining a clean and inviting office and patient check in area

  • Participation in daily team huddle

  • AM huddle meeting

  • PM strategy meeting

  • Participate with ongoing feedback, training, and occupational reviews

Key Competencies 

  • Insurance information and verification required
  • Excellect communication skills
  • Attention to detail 

  • Leadership, planning, and organizing skills 

  • Compassion 

  • Interpersonal skills 

  • Teamwork

  • Dental office experience required
  • Prior customer service experience

  • Must be patient focused

  • Energetic

  • Must have excellent oral and written skills

  • Friendly and positive demeanor

Apply via this ad

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