Directs and supervises two or more distinct groups of non-exempt and/or entry level exempt employees engaged in administrative/processing/support activities in separate functional areas. Supervises the day-to-day activities in accordance with applicable regulations and cost containment efforts. Conducts analyses and produces management reports. Identifies, coordinates and implements projects/programs to improve the quality and cost-effectiveness of operations. Provides support and advice to management.
Essential Functions:
Supervises daily operations and actively assists and provides direction to subordinates as required.
May perform, especially in staff or professional groups, ongoing operational tasks of organizational units.
Provides human resources support including managing the hiring, salary determination and competency assessment processes.
Coordinates multiple projects, orchestrates meetings, and develops timelines.
Ensures projects are completed on schedule following established procedures and schedules.
Promotes a team environment and provides work direction and guidance including coaching, professional development and training.
Resolves grievances.
Assists manager with development of short and long-range departmental goals and objectives.
Administers budgets to meet the fiscal goals for capital, payroll and non-payroll expenses; performs financial and staffing analysis.
Produces management information reports.
Reviews department/unit/area performance to ensure quality and/or quantity goals are met to include business and financial aspects.
Develops operating and customer service procedures.
Serves as a liaison between management, other departments, subordinates and/or members.
Resolves problems and complaints from client departments, other managers and/or members.
Ensures compliance with department/organization policies/procedures.
Conducts training sessions for professional development, systems training and train-the-trainer program.
Other Functions:
This is a TPMG (outpatient clinics) position for the Emergency Department at the Sacramento Medical Center. Supervisor will provide support, training, direction and supervision to clerical staff. Will work closely with the Front Line Supervisor for Roseville and also collaborate with the Clinic Front Line Management Team on workflows, projects and implementation of training. Successful candidate will need analytical and problem-solving skills along with experience in a customer-focused environment. Teamwork is paramount.
Basic Qualifications:
Experience conducting training programs.
Experience with budget management.
Experience and knowledge of procedures/policies/regulations in a specific functional area.
Significant experience supervising a multi-disciplinary staff of non-exempt and entry level exempt employees.
Bachelor's degree or equivalent experience in business administration.
Proficient in a variety of software applications.
Ability to effectively coordinate multiple projects, use time management skills and independent judgment.
Ability to adapt to shifting priorities; team player, tactful and diplomatic.
Strong customer service and interpersonal skills required to communicate effectively with all levels of management internal/external.
Must be able to work in a Labor/Management Partnership environment.